Restin products are backed by limited warranties against defects in parts, materials and workmanship. The information provided here is an overview of our warranty program. For specific information related to your product, contact Client Services at (703) 224-8196 or e-mail us at [email protected]
Warranty coverage begins at the time the Client purchases, leases, or rents a product. The warranty is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Unusual or extreme use, as defined in the operator’s manual, will void the warranty. The warranty only applies to the product and does not include any accessories or enhancements. All Restin-authorized shipments are warranted to be free from defects in parts, materials, and workmanship. The following warranty terms supersede any terms listed online or in print prior to January 21, 2014.
|Rental||Rental Term||Rental Term||Rental Term|
|Lease||Lease Term||Lease Term||Lease Term|
|Purchase||90 Days||1 Year||1 Year|
What is Not Covered
Warranties do not cover any loss or damage resulting from: improper installation; attempted repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use while awaiting parts or repair; and products purchased from unauthorized dealers.
How to Request Warranty Service
All warranty service requires approval and authorization by Restin. Clients can contact the Restin Client Services department between 9:00AM and 5:00PM EST, Monday through Friday, at (703) 224-8196 or via e-mail at [email protected]
It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the operator’s manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Restin staff; and allow only authorized service professionals (supplied by Restin) to work on the product. Failure to adhere to these conditions will result in the warranty being voided.
During the On-Site service and Parts warranty period, Restin, at its sole discretion, will repair or replace any defective part within (5) days. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Restin may replace your product with a similar product. In the event you choose not to accept a replacement for your product, Restin is no longer responsible for making repairs under the warranty coverage. For On-Site Service, Restin will arrange for all covered parts deemed necessary to be delivered and an authorized service provider to repair the product at the Client’s location at no charge to the Client. For any repairs needed during the Parts warranty coverage, Restin will provide parts at no cost; however Client is responsible for any and all shipping, duties, brokerage and service fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, Client is responsible for shipping, duties and brokerage fees related to the replacement.
Commercial Warranty Limitations and Exclusions
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for particular use. Restin’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Restin’s option, for the replacement of the defective part. Under no circumstance shall Restin or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like). Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements.
On-Site Service is only available in the United States. On-Site Service requires pre-approval and must be performed by Restin-authorized On-Site service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.